![]() ![]() ![]() If the refund doesn't go through, the transcript will be juicy evidence for the bank. If you have canceled a service and you had already paid for it, you are eligible to receive a refund within fourteen days of Rockstar Games having received. TL:DR Don't trust the front line employees, they aren't there to help you, inconvenience them and make them bother their supervisors, the supervisors will be annoyed because they have to do some work but will likely refund you because they don't want to talk to you for long. When I then pushed harder and OFFERED THEM my order number (the supervisor also did not ask) they magically found my order and said they'd refund it within 5-7 days. It took 15 times of me saying it but eventually they passed me to a supervisor who then ALSO referred me to Rockstar Warehouse. If you think refunds are missing from the list, contact Stadia customer support and provide an agent with the order number of each transaction you think is missing. Eligible for Return, Refund or Replacement within 30 days of receipt. We are experiencing unusually high contact volume at this time and are working to respond to requests in the order they were received. : The Customer Service Rockstars Handbook: Slaying the service game. In the end the support was so atrocious that I responded to every message with: "Please escalate to your line manager for me to speak to and provide contact details for your legal team and I will settle this in small claims court". Grand Theft Auto IV - Purchase / Activation - Refunds - Rockstar Games Customer Support. They must be directed to refer customers to Rockstar Warehouse as this is not where I bought the game, they didn't ask for my order number etc. It took me over an hour via their live chat but they said they would refund me. ![]()
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